Frequently Asked Questions
đ Shipping & Delivery
How long does shipping take?
We process all orders within 1â3 business days. Estimated delivery times are 7â15 business days for Canada & US, and 10â20 business days for international orders. Every order comes with a tracking number sent to your email.
Why does shipping take this long?
Our products are sourced from specialized fulfillment centers to ensure quality and consistency. While this means slightly longer delivery times, it allows us to offer free worldwide shipping and maintain high product standards. We promise it's worth the wait! đž
Do you ship worldwide?
Yes! We offer free worldwide shipping on all orders.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also track your order anytime at Track My Order.
âŠī¸ Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied, contact us at support@getpawlio.ca within 30 days of receiving your order and we'll make it right.
How do I start a return?
Simply email us at support@getpawlio.ca with your order number and reason for return. We'll guide you through the process. Items must be in original condition with original packaging.
When will I receive my refund?
Refunds are processed within 10 business days after we receive and approve your return.
đļ Product & Safety
Is the Pawlio bottle safe for my dog?
Absolutely! All Pawlio bottles are made from BPA-free, food-grade materials that are 100% safe for your pet. We would never sell anything we wouldn't use with our own dogs.
How does the 3-in-1 bottle work?
The Pawlio bottle combines three essentials in one: a leakproof water reservoir with an O-shaped drinking trough, a built-in snack storage compartment, and an integrated waste bag dispenser. One press releases water â release to stop. Simple, clean, and mess-free.
What size should I get?
The 300ml is perfect for short walks and small dogs (good for ~8â10 drink stops). The 500ml is ideal for longer hikes, road trips, or bigger dogs (enough for a full day). When in doubt, go with 500ml â it's our most popular size!
How do I clean the bottle?
The bottle is easy to clean â simply rinse with warm water after each use. For a deeper clean, use a bottle brush with mild soap. Allow to air dry fully before storing.
đĻ Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I change or cancel my order?
We process orders quickly! If you need to make a change, contact us at support@getpawlio.ca as soon as possible. We'll do our best to help before the order ships.
Still have questions?
We're here to help! Email us at support@getpawlio.ca and we'll get back to you within 24 hours. đž